Chi Sheng Pharma & Biotech Co., Ltd. values the issues of concern to its stakeholders. The Company provides diverse communication channels and information-disclosure platforms and maintains effective communication with stakeholders to enhance and improve its business operations and corporate social responsibility performance.

  • Stakeholder Employees
    Key Issues of Concern
    • Labor-management meetings
    • Remuneration system
    • Employee benefits
    • Education and training
    • Working environment and occupational safety and health
    Communication Frequency and Channels
    • Management policies, announcements of rewards, disciplinary actions and personnel changes, and communication of corporate policies or important information
    • Ad hoc labor-management meetings
    • Regular Employee Welfare Committee meetings
    • Education and training and internal recruitment
    • Employees may contact the Human Resources Department regarding any questions or concerns
    Contact Human Resources: Section Manager Li-Chen Sun
    TEL: 03-5983811 ext. 223
    Email: sun@cscp.com.tw
  • Stakeholder Customers/Consumers
    Key Issues of Concern
    • Product quality and safety and product labeling
    • Disease information, product positioning, and customer service
    Communication Frequency and Channels
    • Distributor sales meetings and education and training
    • Corporate website and brand marketing websites
    • Toll-free customer service hotline
    • Consumer satisfaction surveys
    • After-sales service
    Contact
    Customer Contact

    Sales Department: Director Chia-Chun Su
    TEL: 03-5983811 ext. 220
    Email: wawa_su@cscp.com.tw
    Customer Service Hotline: 0800-899668

    Consumer Contact
    Brand Marketing Department: Manager Kuo-Ping Hsieh
    TEL: 03-5983810
    Email: paul.hsieh@cscp.com.tw
    Consumer Service Hotline: 0800-213568
  • Stakeholder Suppliers
    Key Issues of Concern
    • Green procurement
    • Supplier management
    • Quality and safety management
    • Production and sales management
    • Regulatory compliance
    Communication Frequency and Channels
    • Ad hoc communication and review meetings
    • On-site supplier audits, management, and guidance mechanisms
    • Annual evaluations of suppliers’ delivery performance, service, and quality
    Contact Administration Department: Deputy Manager Mei-Chu Wu
    TEL: 03-5983811 ext. 205
    Email: joan@cscp.com.tw
  • Stakeholder Shareholders/Investors
    Key Issues of Concern
    • Industry environment, corporate positioning, and sustainable development strategies
    • Operating performance and dividend policy
    • New product development progress
    Communication Frequency and Channels
    • Annual shareholders’ meeting
    • Ad hoc disclosure of material information through the Market Observation Post System and publication of operating information on the corporate website
    • Regular publication of financial statements and annual reports
    • Responses to investor inquiries by telephone or email
    Contact
    Spokesperson

    Finance Department: Assistant Vice President Hui-Chen Huang
    TEL: 03-5983811 ext. 218
    Email: jane@cscp.com.tw

    Deputy Spokesperson
    Li-Chu Wei, Technical Vice President and Plant Manager
    TEL: 03-5983811 ext. 210
    Email: pearl@cscp.com.tw
  • Stakeholder Government Agencies
    Key Issues of Concern
    • Water resources
    • Labor-management relations
    • Wastewater and waste discharge
    Communication Frequency and Channels
    • Regular regulatory compliance reviews
    • Participation in public welfare activities
    • Assistance in developing relevant regulations and standards
    Contact

    Li-Chu Wei, Technical Vice President and Plant Manager
    TEL: 03-5983811 ext. 210
    Email: pearl@cscp.com.tw

    Administration Department: Director Po-Lung Shen
    TEL: 03-5983811 ext. 283
    Email: dragon_shen@cscp.com.tw